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FAQs

FAQs and answers from Somersets, the natural shaving and skincare experts

Somersets are dedicated to providing you with the best natural shaving and skincare products we possibly can. You can read more about each product, usage instructions and ingredients on their individual pages

On this page we have brought together a collection of frequently asked questions (FAQs) about Somersets, shaving and skincare. If you have a question that is not answered here, please contact Customer Services.


Q: Are your products tested on animals?
A: No, we do not use or approve of animal testing.

Q: Do you use any animal based ingredients in your products?
A: No. All of our products can be used by vegetarians and vegans.

Q: Where can I purchase Somersets products?
A: In the USA you can find a list of major retailers here and, or course, you can purchase the Somersets range direct from our online store.

Q: What products are available in the Somersets range?
A: Following the success of Somersets Shaving Oils for men have now expanded the range to include Shaving Gels for normal and sensitive skin as well as pre- and post-shave skincare. We also have a range of Shaving Oils for women.

Q: Are Somersets Shaving Oils natural products?
A: All of Somersets Shaving Oils are made from pure plant extracts – we use no chemicals, alcohols petrolatum or preservatives.

Q: What are the benefits of natural Shaving Oils?
A: Synthetic materials in skincare products can increase the risk of irritation and of clogging pores which will in turn can be detrimental to the skin. We believe natural products are less likely to do this and are kinder to your skin.

Q: How do I get the perfect shave?
A: Follow our guide to get a close and comfortable shave.

Q: Do Somersets shaving products help reduce razor burn?
A: Yes the added lubrication that Somersets Shaving Oils and Gels products significantly helps reduce razor burn and irritation. One of the benefits of Somersets Shaving Oils is that even after the razor has passed the first time, some oil remains on the skin so you can go over the same area several times for the closest shave whilst minimising razor burn. For more tips on reducing razor burn, please read our guide to a perfect shave.

Q: What should I do if my razor clogs when using Somersets Shaving Oil?
A: Firstly don’t use too much Shaving Oil, 2 to 3 drops should be all you need, too much and you can cause your razor to clog. Ensure you wash your face in warm water prior to shaving and then rinse your razor frequently whilst you shave – if you have very heavy stubble this may be as often as every 1-2 strokes. If you are in a hard water area try leaving a bar of soap in the basin or squeeze in a couple of drops of face wash or shower gel; this can release the surface tension and help loosen the shaving debris.

Finally you can try holding your razor’s head underneath running hot water and then gently tap it against the side of the basin – we suggest you do this very carefully two as not to damage the delicate blades that today’s modern system razors have.

Q: Will Somersets Shaving Oil leave an oily residue on my skin?
A: The Oil simply rests on the surface of the skin during the shave period and is wiped off during the shave process. What little that remains will a positive hydrating effect so it should be left feeling smooth, supple and moisturised and not greasy.

Q: Is it really possible to achieve a great shave without lather or foam?
A: Yes. The benefits of Somersets natural Shaving Oils and Gels are that they are clear so you can see exactly what you are shaving and gain a more precise shave. Some gel and foam products can contain chemicals and surfactants which strip the skin of natural moisture leaving it dry and uncomfortable.

Q: What happens if I don’t like the results of Somersets products?
A: Our products have been carefully developed to actually work. We strongly believe that our natural product formulations really make a difference to your skin and confidently offer a money back guarantee on all products – “the best shave or your money back” is our promise to you.

Over the years we have sold millions of packs and we have only ever made a few dozen refunds – many of these customers then actually re-ordered once we sent them a new sample and further detailed instructions on getting the best from their product.

If you require a refund, please contact us and lets know which product you are unhappy with along with a brief summary of why you were not satisfied with the results and your full name and postal address. We will gladly refund your money, minus a shipping and handling charge.


If you have a question that is not answered here, then please contact Somersets USA Customer Services.